Privacy policy

 

I. General Information

This data protection declaration is based on the EU data protection basic regulation (GDPR). The Federal Act on Data Protection (FADP) is strongly influenced by EU law and companies outside the European Union, or the European Economic Area (EEA) must comply with the GDPR under certain circumstances. We have therefore based this data protection declaration on their standard.

Swiss Export Sarl (hereinafter “Swiss Export”), located in Switzerland, is committed to protect the privacy of any personal data may receive from visitors, customers, website users, suppliers, and business partners (hereinafter “Stakeholders”).

Swiss Export’s Privacy Policy (hereinafter the “Privacy Policy”) intends to provide all the information regarding the processing (e.g. collection, use, recording, storage, or transfer) of any personal data that may be collected through the online platforms (website, applications, social networks) (hereinafter “Swiss Export Platforms”) or any other means (e.g. Emails). Candidates who submit a spontaneous application on the platform of Swiss Export must accept the Privacy Policy on the website.

This Privacy Policy applies to information, which have been collected about (but not limited to):

• Visitors
• Customers
• Website Users
• Suppliers and business partners

This Privacy Policy does not apply to the personal data collected by other third-party websites or applications that may provide links to or be accessible from any of Swiss Export Platforms. Swiss Export is not responsible or liable for the privacy policies and practices of third-party websites and applications.

The data collection related to the employment matters is regulated separately, namely in the document called “Information on the processing of personal data in the employment context”.

II. Collection, use and storage of Personal Data by Swiss Export

Swiss Export may collect personal information about Stakeholders (as an identified natural person) or which allows to identify the Stakeholder in many ways and circumstances:

• Visitors: when visiting the premises of Swiss Export, necessary Personal Data required for security and notification purposes will be collected.

• Customers: to enable Swiss Export to communicate with the Stakeholders and to ensure that Swiss Export meets certain legal requirements such as KYC (Know Your Customer) and AML (Anti Money Laundering), Swiss Export needs to have certain details of the Stakeholders or details of individual contacts at their organization (such as names, telephone numbers, e-mail addresses and ID documents). Swiss Export ensures that the marketing communications to the Stakeholders are relevant and timely.

• Website Users: Swiss Export collects a limited amount of data to improve the Stakeholders experience when using the website. This includes information such as the frequency with which the user accesses the website.

• Suppliers and business partners: Swiss Export needs contact details of relevant individuals at organization of the Stakeholders, so that Swiss Export can communicate with them. Swiss Export also needs other information such as the bank details so that Swiss Export can pay for the services provided by the Stakeholders (if this is part of the contractual arrangements between Swiss Export and the Stakeholders).

Purpose for collecting Personal Data

Swiss Export may use the Personal Data provided by the Stakeholders for the following purposes:

• Marketing and promotional purposes:

- To send personal invitations for events as well as corporate and marketing communications (including content and news from the Swiss Export world, giveaways, and product catalogues) corresponding to the interests and personal preferences of the Stakeholders

- To send Swiss Export e-newsletters regarding new products, events, initiatives, and personalized services corresponding to interests and personal preferences

• Business purposes:

- Contractual obligations

- Purchases and deliveries

- To process orders and payments

- To provide customer service

• Support purposes:

- To provide the Stakeholders with information about Swiss Export Platforms, products, and services

- To answer requests

- To manage, maintain and optimize Swiss Export Platforms, providing support and security services.

• Legal purposes:

- To prevent fraud and other prohibited or illegal activities and guarantee the safety and security of Swiss Export Platforms, production sites and offices

- To comply with the billing and accounting requirements and other legal or regulatory obligations (e.g. Anti Money Laundering obligations)

Collection and storage of Personal Data

Swiss Export will not process the Personal Data of the Stakeholders if Swiss Export does not have a proper justification foreseen in the law for that purpose. Therefore, Swiss Export will only process the Personal Data if Swiss Export has obtained the prior consent of the Stakeholder.

Swiss Export may collect personal information received from the Stakeholders relating to an identified natural person or to identify a natural person (e.g. name, address, phone number, email address, passport, or ID documents) (hereinafter “Personal Data”).

Apart from the cases where the processing of the Personal Data may be necessary for security purposes, or in compliance with a legal obligation, Swiss Export collects (or otherwise processes) certain Personal Data received from the Stakeholders only if that is necessary for the performance of an agreement or business project Swiss Export has with the Stakeholders, or if the Data Subject has given his/her explicit consent to such processing for one or more other specific purposes.

Swiss Export may also collect data in the following ways:

• IP Address: Swiss Export and the Hosting Provider may collect information about the Stakeholders’ device, including where available the Internet Protocol address, for reasons of fraud protection. Swiss Export may also collect information about the Stakeholders device’s operating system and browser type, for system administration. This is statistical data about the users' browsing actions and patterns and does not identify any individual.

• Cookies: the website of Swiss Export uses cookies to distinguish the Stakeholders from other users of the website. This helps to provide the user with a better browsing experience and allows Swiss Export to improve the website. A cookie is a small file that is sent to the Stakeholders' computer or automatically stored on their computer or mobile device by the web browser they use when they visit the website of Swiss Export. It enables Swiss Export to recognize the Stakeholders when they return to the website of Swiss Export, even if Swiss Export does not know who the Stakeholder is. In addition to cookies that are only used during a session and are deleted after the visit to the website ("session cookies"), cookies can also be used to store user settings and other information for a certain period (e.g. two years) ("permanent cookies"). However, the visitors/users can set their browser to reject cookies, to save them only for one session or to otherwise delete them prematurely. Most browsers are pre-set to accept cookies. Swiss Export uses permanent cookies for a better understanding how the user uses offers and contents. If the visitor blocks cookies, it is possible that certain functions will no longer work.

Storage of Personal Data

Unless required by law or because of security imperative for another time period, Swiss Export may store or otherwise process Personal Data of the Stakeholders as long as it is necessary to satisfy the purposes described hereinabove and insofar as the Data Subjects do not withdraw their consent for the processing (either for one or several purposes) nor exercise their right to be forgotten before the expiry of any of these time periods. The storage of the Data Subjects’ Personal Data shall be carried out in a manner compatible with legal obligations, available technology, and costs of implementation.

III. Sharing and transfer of Data Subject’s Personal Data

Swiss Export may only share the Data Subject’s Personal Data within Swiss Export and Swiss Export’s affiliates and with third parties in the few following cases:

• Service providers: to support Swiss Export in their business operations (e.g. to deliver products, allow payment processing, for the organisation of events, to support, manage and maintain Swiss Export Platforms, mitigate risks, help prevent fraud and promote trust and safety).

• A court, a regulator, governmental authorities or any other third party: if it is required by law or in connection with a legal claim or proceeding or to combat fraud.

Swiss Export expects all these third parties provide necessary guarantees of confidentiality and security and take appropriate organizational and technical measures in compliance with the applicable laws. The service providers may only process the Personal Data shared by Swiss Export according to and within the limits of the instructions of Swiss Export.

Transfer outside Switzerland, EU, or EEA

Swiss Export does not transfer Personal Data to EU, third countries or international organisations.

Website Links

The website of Swiss Export may, from time to time, contain links to and from the websites of third parties. Swiss Export draws attention to the fact, that if the Stakeholders follow a link to any of these websites, such websites will apply different terms to the collection and privacy of the personal data of Swiss Export and Swiss Export does not accept any responsibility or liability for these policies. The Stakeholders must check before submitting their information to these websites.

IV. Rights of the Data Subject

Any affected individual, including any business partner, visitor and partner, may request information from Swiss Export as to whether data concerning them is being processed. In addition, they have the right to request the correction, deletion, or restriction of Personal Data regarding them as well as to object to the processing of Personal Data. Should the processing of Personal Data be based on consent, the affected individual may withdraw consent at any time. In countries of the EU and EEA the affected individual may, in certain cases, have the right to obtain data generated during the use of online services in a structured, common, and machine-readable format which allows for further use and transfer. Requests in this respect shall be submitted to the Data Protection Officer of Swiss Export. Swiss Export reserves the right to restrict the rights of the affected individual in accordance with applicable law and e.g. not to disclose comprehensive information or not to delete data.

Automated decision (without any human involvement)

Should Swiss Export make an automated decision with respect to a certain individual which may have a legal effect for the affected individual or seriously affect the Stakeholders in a similar way, the affected individual shall have, in accordance with applicable law, the right to communicate with the Data Protection Officer of Swiss Export and to request a reconsideration of the decision or to request the prior evaluation by the Data Protection Officer. In this case the affected individual might no longer be able to use certain automated services. The individual will be informed thereof subsequently or separately in advance. Any affected individual may also raise a complaint with the competent data protection authority.

 Exceptions

These rights may be subject to exceptions or limitations (e.g. when Data Subjects’ Personal Data have been processed for security purposes or stored for legal or contractual obligations) and shall account for available technology and the cost of implementation. In certain cases, Swiss Export will need to verify the Data Subject’s identity before processing a request he/she may have based on the above-mentioned rights.

V. Data Security

Swiss Export uses suitable technical and organizational security measures that seem appropriate to protect the data stored by Swiss Export from manipulation, partial or total loss and unauthorized access by third parties. The security measures are continuously updated according to technological developments.

Swiss Export also takes the protection of their own internal company data very seriously. The staff and the service providers engaged by Swiss Export are obliged to maintain confidentiality and to comply with the provisions of data protection law. Moreover, access to personal data is only granted as far as it is necessary.

VI. How to contact Swiss Export SA? 

refer to "Nous contacter" 

Swiss Export SA

Rue des Planchettes 1A.

CH-2900 Porrentruy

Switzerland

If a Data Subject would like to exercise any of his/her rights as described in this Privacy Policy or if a Data Subject has any questions or concerns about this Privacy Policy, please contact Swiss Export at the following email address:   legal@swissexport-ch.com

Swiss Export reserves the right to amend this Privacy Policy at any time without prior notice. The version which is published on Swiss Export "swissexportgroup.com" website shall apply. Where deemed appropriate, Swiss Export may notify the Stakeholders about the amendments by email or other appropriate means.

This Privacy Policy was last updated on 14 August 2023.